> ## Documentation Index
> Fetch the complete documentation index at: https://docs.business.plvr.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Command Center

> The Onsite Operations home screen: search for a guest, see what needs attention, and open any desk workspace.

Onsite Operations is the desk console for the day of your event. You open it from **Onsite Operations** in the event sidebar. The first screen, the Command Center, answers two questions: is the floor healthy right now, and what needs doing next.

The page header shows the event name, start time, timezone, and whether this is a **Tap event** or a **Ticket-only event**. The event type decides what you can do in the console:

* **Ticket-only event:** guests enter by QR scan, or by manual check-in when a code won't scan. There are no wristbands and no cashless wallet, so those screens and actions don't appear.
* **Tap event:** guests enter by tapping a wristband. QR and manual check-in are not available. Wristbands and Cashless workspaces are shown. See [PLVR Tap](/tap/introduction).

> [!NOTE]
>
> The Command Center refreshes itself about every 30 seconds, so you don't need to reload the page to see new cases.

## Find a guest

The large search box at the top is the main control, because most desk interactions start with someone arriving with a problem.

Type any identifier and select **Search**: a Ticket ID, email, wristband, order number, or a payment or top-up reference. The type is detected for you. You need at least three characters before **Search** becomes available.

Results open on the [Search](/onsite/search) page.

## Open a service case

Select **+ New service case** at the top right to record a problem raised at the desk. See [Service cases](/onsite/cases) for the form and what happens next.

## Summary cards

| Card | What it shows |
| - | - |
| **Open service cases** | How many cases are open, and how many are waiting on review. Select it to open the case list. |
| **Blocked from entry** | How many tickets can't currently enter, plus how many cases have been closed and what share were settled at the desk. Select it to open the blocked tickets. |
| **Unresolved top-ups** | Tap events only. Top-ups where money may have been taken without the balance going up, and the amount unaccounted for. If any have expired, the card tells you to re-check them with the payment provider. Select it to open [Cashless](/onsite/cashless). |
| **Average time to close** | The average (mean, not median) time cases took to close. It shows "no closures yet" until a case has been closed. |

## Operational health

When the floor is not running normally, a banner appears under the cards: **Operational health: Degraded** or **Operational health: Incident**, with a sentence explaining why. When everything is stable, no banner is shown.

## Attention queue

The attention queue lists open cases, ordered by risk and then by how long the person has been waiting. The first eight are shown; select **View all** to see every case.

Each row shows:

* The type of problem and why it needs attention.
* A **review type** label, if the case has been sent for review.
* **Unmatched**, if the case was raised against something the desk typed in but nobody was identified yet.
* A **risk** label (High, Medium or Normal) and how long the person has been waiting.

Select a row to open the case. Risk is separate from case status: a case can be Open and High risk at the same time.

## Workspaces

The **Workspaces** panel links to each part of the console:

| Workspace | Use it for | Shown when |
| - | - | - |
| **Tickets & Entry** | Blocked tickets, grouped by reason. See [Tickets & entry](/onsite/tickets). | Always |
| **Wristbands** | Bindings, freezes and ownership. See [Wristbands](/onsite/wristbands). | Tap events |
| **Cashless** | Money collected, credited and spent. See [Cashless](/onsite/cashless). | Events with cashless enabled |
| **Guests** | Invite lists and approved additions. See [Guests](/onsite/guests). | Always |
| **Service cases** | Everything raised at the desk. See [Service cases](/onsite/cases). | Always |

## Desk activity

The **Desk activity** panel shows how much work the desk has done over the last 30 minutes, broken down by category with a bar for each. It counts recorded actions, not lookups. Searches aren't recorded, so this shows work done, not people seen.

## Floor alerts

If several failures cluster together, a **Floor alerts** panel appears with a summary, detail, and a suggested action for each. Alerts are marked high or medium severity. This panel is hidden when there are no alerts.

## Related pages

> **[Search](/onsite/search)**
>
> Find a participant by any identifier.

> **[Service cases](/onsite/cases)**
>
> Record, work and conclude desk problems.

> **[Onsite staff](/onsite/onsite-staff)**
>
> Create login codes for your gate and top-up team.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.