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Use this checklist the week before you open sales. Work through it in order, and tick each item only after you have looked at the result as a buyer would.
Creating a new event is not self-service in the portal yet. If your organization has no events, see Events overview for how to get one set up.

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1. Get your event page right

1

Open the Event Editor

Open your event and select Event Editor in the event menu. The page is laid out like the one buyers see.
2

Fill in the required items

Add a Main image, check the Event name, set the Start and End time, and write the About text. These cannot be left empty. See Event editor for the limits on each.
3

Add the extras

Upload gallery images, add Terms and Conditions, and review the Checkout consent boxes buyers will tick. Decide whether to turn on the optional Marketing consent box.
4

Save

Select Save Event. Nothing is published until you do.
Check that the date, location and venue lines under the name are right. They are not editable in the editor, so if something is wrong, raise it with PLVR before you launch.

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2. Set up your tickets

Open Ticket Management under Tickets.
  1. Check each ticket’s Price, Total Quantity, and Sales Start Date / Sales End Date.
  2. Set Limit Qty per Order or Limit Qty per User if you want to stop one buyer taking too many.
  3. Make sure the tickets you want buyers to see are Active. A ticket whose sales start is in the future shows how many days are left until it opens.
  4. If you sell in tiers, such as early bird then general admission, set up a Release Chain and switch Auto-release on.
  5. Create any Add-ons, such as parking or merchandise, on the Add-ons tab.
Once the first ticket has sold, a ticket’s Name and Price are locked. Settle them before you open sales.
Use How Fees Work under the price to confirm what the buyer pays and what you receive. See Ticket management for every field.

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3. Decide what you ask buyers

Open Registration Form.
  • Use Quick add for common questions such as Phone Number or Date of Birth, or create a Custom question.
  • Mark only the questions you really need as Required. Every required question is one more reason for a buyer to give up.
  • Name and email are always collected.
If the event uses PLVR Tap, also check the Personalization Form. See Cashless festival setup. If you want to approve each attendee yourself, use RSVP to review requests.

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4. Prepare other ways to sell and invite

Issue free tickets for sponsors, press and guests under Comp Tickets. They count against ticket inventory like any other ticket. See Complimentary tickets.
Create promo codes, tracking links and your door sales poster before launch day so they are ready when you announce. See Promote your event.

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5. Go live

When everything above is done, open the Events list and use the status menu on your event to set it to Public. A message confirms “Event is now …”.
An event with the status Ended is locked and its status can no longer be changed.

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6. Verify after launch

Use view Event (at the top of the event menu) to open the public page and confirm the image, text, price label and buy button look right.
Test one real purchase with a promo code, then find it in the Ticket Report to confirm it shows the right ticket, Promo Code and Revenue.
Open the Overview page and watch Tickets Sold, Page Views and Conversion Rate over the first days.

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Next steps

Promote your event

Plan your campaign.

Event day runbook

Prepare for the day itself.