Onsite roles
When creating a code you choose one of these roles, each shown with a short description. The names below are the roles the portal offers:Exact role names and descriptions are shown in the Role list when you add staff, and may read slightly differently from this table. See Onsite staff.
For the team lead: setting people up
1
Create stations first (cashless events)
Top-up staff need a station. See Top-up setup.
2
Add staff
In Onsite Staff, select Add Staff. Create a batch of codes, or import named people with a CSV.
3
Hand out codes
Share each code with its person. Use the Note field to label it, such as “Alex - Main Gate”.
4
Switch codes off after the shift
Set a code to Inactive to turn it off without deleting it.
What the team does on shift
- Admitting guests. Check a name against the guest list and admit guests, or add someone approved on the day. See Guests.
- Door sales. Guests without tickets scan the QR code from your poster and buy on their phones. See Door sales.
- Wristbands. Bind, take off, freeze or replace bands on Tap events. See Wristbands.
- Top-ups. Top-up staff record onsite top-ups at their station, using the payment methods you enabled. See Top-up setup.
- Desk and supervisor work. The Onsite Operations console starts at the Command Center. From there:
- find a person with Search;
- review Tickets & Entry when someone cannot get in;
- see everything about one person in Participants;
- reconcile money in Cashless;
- record problems in Service cases.