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A participant profile, titled Participant 360, brings identity, entitlement, entry and cashless activity for one person onto a single screen. You reach it by selecting a person from Search, or from a link on a ticket, wristband, transaction or case. The buttons at the top are Back to queue (to the Command Center) and + Create service case.
On a multi-session event a person can hold several tickets and wear several wristbands, but they share one wallet for the event. The balance never lives on a band.

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Overview

The Overview tab opens with the participant’s name, email and phone, and a verdict: Fact boxes summarize the selected event and its type, Admission (number of tickets and how many have entered), and on Tap events the active wristbands and the Cashless balance.

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What needs attention

The most important part of the page. Each item says what is wrong, the next step, and a sentence marked “Say” that you can read to the participant. Items about a particular ticket show its Ticket ID. Where the problem can’t be fixed at the desk, a Record a service case button is offered. If nothing needs attention, it says everything is in order. When there is a suggested next step, a highlighted box names it and offers Start resolution, which opens that ticket’s guided resolution. See Tickets & Entry.

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Bought for other people

If this person purchased tickets for others, a panel lists them with an Open that person link. This person holds none of those tickets, so don’t admit them on one.

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Tabs

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Cashless

The Cashless tab shows the wallet balance, whether it is Active or Frozen, and a note about ownership. If the person has no wallet yet, it says one is created when their details are completed. Three actions are offered here, because a money change has to name whose balance it moves: The action panel works as described in Tickets & Entry. The money actions also ask for:
  • Correct the balance: the amount the balance is out by, in whole currency (not cents), with a minus sign to take money off; Evidence (the cash count, terminal slip or receipt number); a written account in What did you verify? (at least 12 characters); and the confirmation tick box. Enter the amount the balance is out by, not the total that should be there. The panel shows “Will apply” with the signed amount before you confirm.
  • Issue a reward credit: the amount to credit (a positive amount, in whole currency) and a label shown to the participant, such as “Loyalty Reward”.
Recent money lists the latest ledger rows with time, type, channel, reference, signed amount, balance after and status. For the event-wide ledger, see Cashless.

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What you can do

The right-hand What you can do panel offers every action for the selected ticket, wristband and wallet in one place, with the recommended one first and the rest under Show everything else. Actions that don’t apply, such as undoing a check-in that never happened, are left out. Actions an event can never run, such as wristband actions on a Ticket-only event, are not shown. See Tickets & Entry for entry actions, Wristbands for band actions, and above for wallet actions. When a person has several tickets, actions apply to the ticket you selected in search. If you opened the profile another way, they apply to the first ticket, so check the You are acting on box in the action panel before confirming. Actions marked Supervisor are disabled unless you are a supervisor. The panel says “Only a supervisor can do this. Ask one, or open a case.” Record a service case is at the bottom for when nothing resolves the problem.

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Service context

If the person has an open case, a Service context panel shows the reported issue, a link to the case, its state, and how many other open cases they have. See Service cases.