Summary and list
Two cards at the top show Total Recipients and Total Tickets issued so far. Below them, the table lists every comp ticket you have issued. Search by name or email with Search by name or email. Select a column heading to sort by it.
Use the download icon (Download tickets) at the end of a row to download that recipient’s tickets as PDFs. While tickets are still being prepared, the row shows Generating… instead. Check back in a moment.
Create comp tickets
Select Create Complimentary Tickets to open the panel. It has two tabs: Single Creation and Bulk Creation.Single Creation
1
Choose whether to email the ticket
Turn on Email ticket to recipient if you want the tickets sent by email. This switch is turned off automatically, and cannot be used, when the quantity is above 10.
2
Enter the recipient
Fill in Name and Email. Both are required, and the email must be valid.
3
Pick the ticket
Choose a Session (only asked when the event has several sessions), then a Ticket Type. Ticket types that are sold out appear greyed out and cannot be selected.
4
Set the quantity and remarks
Enter Quantity, a positive whole number up to 50, and never more than what remains for that ticket type. Remarks is optional, up to 200 characters, and is for your own reference.
5
Save
Select Save. A confirmation shows how many tickets were generated.
Bulk Creation
Bulk creation issues the same ticket type to many recipients at once, up to 50 recipients per submission.1
Choose delivery and ticket type
Optionally turn on Email tickets to recipients. Select the Session (if asked) and Ticket Type. All recipients receive the same ticket type.
2
Add recipients
Add rows in the Recipients list manually, or import them from CSV (see below). Each row needs a Name, Email, and Quantity. A counter shows how many recipients you have out of 50.
3
Check the quantities
The quantity limit per recipient is shown in the column heading as Qty (Max …). It is 50, or 10 when emailing tickets, and it can be lower if fewer tickets remain. The page shows Total Tickets and Remaining. If the total exceeds what remains, a warning asks you to adjust the quantities.
4
Add remarks and save
Remarks applies to all tickets in the batch (up to 200 characters). Select Save to create them.
Import recipients from CSV
You can upload a CSV file with Upload CSV, or paste rows into the box and select Parse & Preview. Select Download Template to get a starting file. The file needs three columns in this order: Name, Email, Quantity.- A header row is optional. If the first row contains “name”, “email”, and “quantity”, it is skipped.
- When pasting, use one recipient per line in the form
Name,Email,Quantity, with no header. - Each row must have exactly three values separated by commas, so names cannot contain commas.
- Name cannot be empty, email must be valid, and quantity must be a positive whole number.
- Imported rows count toward the 50 recipient limit, along with rows you have already added.
- If a row is invalid, the import stops and tells you which line to fix.
Imported recipients are added to the Recipients list first, so you can review and edit them before saving.