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Promo Codes let you offer percentage or fixed-amount discounts on your tickets. You can create codes one at a time or generate many at once.

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Summary cards

The cards at the top show Tickets Sold, Revenue, and Cost across your promo codes.

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The promo code list

Search codes with Search promo codes. The table shows:
  • Code: the code text, with a copy button.
  • Description: your description, or a dash when empty.
  • Discount Type and Discount: percentage or fixed amount, and its value.
  • Uses/Limit: how many times the code has been used out of its limit, for example 12/50, or Unlimited. Select the heading to sort.
  • Apply to: All ticket types, or the specific session and ticket. Select the heading to sort.
  • Revenue and Cost: money tied to orders that used the code, with the event currency in the heading. Select either heading to sort.
  • Status: Active or Inactive. Change it right from the dropdown.
Select Export CSV to download the list.

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Create a promo code

Select Create to open the Create Promo Code panel.
1

Choose how to generate codes

Choose a Generation Method: Manual to type one code yourself, or Bulk Generate to create many at once.
2

Name the code or set bulk options

For Manual, enter the Code (required). For Bulk Generate, enter a Quantity (Max. 100) from 1 to 100, and an optional Code Prefix, such as “PLVR”. Codes are generated for you.
3

Set the discount

Pick a Discount Type: Percentage or Fixed Amount. Then enter the Discount Value. A percentage must be a positive whole number. A fixed amount is in the event currency (whole numbers only for currencies without decimals, otherwise up to two decimal places).
4

Choose what it applies to

Apply To is All ticket types or Specific ticket type. For a specific type, choose the session and ticket under Ticket Type.
5

Add limits (optional)

Turn on Usage Limit and enter the Maximum transactions allowed for this code, a positive whole number. Turn on Time Limit to set a start and end date and time. Without a limit, the code has no cap or no expiry.
6

Add a description and remarks, then save

Description is optional. Remarks is for your own notes. Save to create the code.

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Edit, clone, or view usage

Open the menu at the end of a row:
  • Edit: change a code’s settings. The code text itself cannot be changed. When editing, a Status switch lets you turn the code on or off.
  • Clone: opens Create Promo Code pre-filled with the same settings, with an empty code, so you can make a similar one quickly.
  • View Usage: opens the Usage Log for that code. It shows the number of uses against the limit, and a table of Buyer, Tickets and Date & Time for each order. A Session column appears for events with several sessions.
To see promo codes on individual orders, add the Promo Code column from the Ticket Report.