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Onsite Staff is where you create and manage access for your onsite team. Open it from Onsite Staff in the event sidebar. Each person on your team signs in with a login code, and each code has a role that decides what it can do.
This page is about login codes for event-day staff. To invite people to your organization’s Business Portal, see Team.

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The staff list

Each row is one login code. To narrow the list, pick a role from Role (or All Roles) or type in Search to search by login code. Select Export to download the list as a CSV; the export respects the role and search you have applied.

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Add staff

Select Add Staff. The panel has two tabs: Manual Creation and CSV Import. A “login code created” message confirms how many codes were made.

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Manual creation

1

Choose a role

Pick from Role. Each role is shown with a short description of what it is for.
2

Choose a top-up station (Top-up staff only)

If you choose the Top-up staff role, a Top-up Station field appears and is required. Stations are set up in Top-up setup.
3

Set how many codes

Number of Login Codes must be a whole number from 1 to 200. Every code in the batch is the same role.
4

Add a note (optional)

Note can be up to 200 characters. The same note is applied to every code in the batch.
5

Choose a status

Active (the default) or Inactive.
6

Select Generate Codes

The codes appear in the list.

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CSV import

Use CSV import to create codes for named people in one go.
1

Download the template

Select Download Template. It is specific to this event. Keep the first four columns unchanged.
2

Fill it in and upload it

Drop your CSV file onto the upload area, or click to choose one. Only CSV files are accepted, with a maximum of 200 staff records.
3

Select Upload CSV

If any row is invalid, nothing is created. The panel lists the problems as “Line N: reason” so you can fix the file and upload it again.
Codes are created only when every row is valid. A single bad row means no codes are created from that file.

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Edit a staff login

Select the pencil icon on a row. You can change:
  • Note
  • Status
  • Top-up Station, for Top-up staff
The role is shown but can’t be changed. To switch someone to a different role, create a new code for that role. Select Save Changes to apply. You can also change a code’s Status straight from the list.
Set a code to Inactive to turn it off without deleting it, for example when someone’s shift ends.