Goal
Get guests in smoothly and solve problems quickly.Checklist
1
Open the doors
Check guests in and admit them. See Guests and the event day runbook.
2
Sell at the door
Guests without tickets scan the QR code from your poster. See Door sales.
3
Run the desk
Start from the Command Center. Use Search to find someone, Tickets & Entry when a guest cannot get in, and Participants to see everything about one person.
4
Wristbands (PLVR Tap events)
Bind, take off, freeze or replace bands. See Wristbands.
5
Handle cashless issues
Resolve unresolved top-ups in Cashless and follow activity in Cashless activity. Check Approvals if a request is waiting.
6
Record problems
Log them as Service cases.
Shift jobs
Each person signs in with a login code and a role: check-in, add-on check, binding, top-up or supervisor. See Onsite staff and the Scanning team page. Some wristband actions are Restricted and need a supervisor.Who does this
The Scanning team, with the Core team on call for decisions and the Data team watching sales and cashless activity.What done looks like
- Everyone with a valid ticket got in.
- Cases are recorded and resolved or handed over.
- No top-ups are left unresolved.
- Login codes are set to Inactive after the shift.